Privacy Policy

Orbital, Inc. respects the privacy of our customers, prospects, employees, and website visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you in relation to that information.

1. Information We Collect

We may collect personal and operational information you provide to us, including account information, billing and contact details, support requests, service configuration information, and information needed to fulfill a signed order. We also collect technical information necessary to operate our Services, including IP addresses, server metadata, service logs, routing information, traffic statistics, and abuse or security indicators.

This information may be collected directly from you, from our website, from internal service systems, or from upstream infrastructure, network, and support providers that enable the Services.

2. How We Use Information

We use information to provide, operate, secure, and improve the Services; process billing and payments; respond to support requests; manage access to customer accounts; investigate abuse, security, or technical incidents; maintain infrastructure stability; and satisfy legal obligations.

We may also use contact details to communicate service notices, administrative updates, security alerts, and account information.

3. Sharing and Disclosure

Orbital does not sell personal information. We may disclose data only where necessary to provide the Services, protect the integrity of the network, prevent abuse, satisfy a legal request, or perform billing, support, or security operations.

In some cases, we share information with upstream providers, hosting partners, payment processors, security vendors, or other service providers that assist us in operating the Services. These parties are contractually bound to process the information only as authorized and for limited operational purposes.

4. Security and Retention

Orbital uses reasonable administrative, technical, and physical safeguards designed to protect personal and operational information against unauthorized access, misuse, or disclosure. However, no system is entirely risk-free, and we cannot guarantee absolute security.

We retain information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and maintain business records. Customers remain responsible for backing up their own important data and maintaining appropriate operational security controls for their environment.

5. Your Rights and Choices

Depending on the jurisdiction, you may have rights to access, correct, delete, restrict processing, or request data export for personal data we hold about you. To exercise those rights, contact the appropriate support or legal contact associated with your account. Where required, we may request identity verification before changing or releasing account information.

6. Cookies, Analytics, and Website Tracking

Our website may use cookies, analytics, or similar tools to understand usage patterns, diagnose technical issues, and improve the customer experience. We may also use server logs and related technical metadata to support security monitoring and service reliability.

7. Cross-Border Processing

Orbital may process personal and operational data in Canada and in other jurisdictions where infrastructure, support, or service providers operate. By using the Services, you consent to the transfer of such information as necessary for service delivery and support operations.

8. Changes to This Policy

Orbital may update this Privacy Policy from time to time to reflect operational changes, legal requirements, or improvements to our practices. Material updates will be communicated through the website, account notices, or other appropriate customer channels.

9. Contact

If you have questions about this Privacy Policy, your personal data, or how we handle customer information, please use the support or legal contact channels published on our website or in your account. We may also route privacy requests through the customer support team to help resolve them efficiently.