Legal Policies & Agreements

We provide dedicated server, VPS, DDoS mitigation, and network infrastructure services to customers across a range of deployments. These legal documents govern our service delivery, customer responsibilities, service levels, privacy practices, and fair use expectations.

Terms of Service

Describes the commercial relationship, service scope, payment obligations, customer responsibilities, and terms for suspension or termination.

Read Terms of Service

Privacy Policy

Explains how we collect, use, protect, and retain personal and service-related information across account management, billing, support, and infrastructure operations.

Read Privacy Policy

Service Level Agreement

Covers service availability targets, incident reporting, service credits, and the limits of performance remedies.

Read SLA

Fair Use Policy

Sets out expectations for supported bandwidth usage, acceptable traffic patterns, abuse prevention, and enforcement actions for materially excessive use.

Read Fair Use Policy

For operational questions, account issues, billing concerns, or support requests, contact Orbital through the customer support channels listed on our website or via the support contact page.